Privacy Policy

Effective Date: February 10, 2026

Update Date: February 10, 2026

Golden Care Medical ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or communicate with us.

1. Information We Collect

We collect various types of information to provide better services to our patients and users:

Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

Full Name
Date of Birth
Mailing Address
Email Address
Phone Number
Emergency Contact Information

Protected Health Information (PHI)

In the course of providing medical services, we collect health-related information subject to HIPAA regulations, including:

Medical history and records
Treatment plans and notes
Prescription information
Insurance details and policy numbers
Appointment scheduling data

Technical Information

When you access our website, we automatically collect certain technical data:

IP address and browser type
Device information (operating system, mobile device ID)
Access times and pages viewed
Referring website addresses

Payment Information

If you make payments through our services, we collect billing details such as credit card numbers and billing addresses. This data is processed securely via PCI-compliant payment processors and is not stored directly on our servers.

2. How We Use User Data

We use the information we collect for the following purposes:

Provision of Care: To schedule appointments, provide medical treatment, and manage your health records.
Communication: To send appointment reminders, test results, and respond to your inquiries.
Billing: To process payments and insurance claims.
Improvement of Services: To analyze website usage trends and improve user experience.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. SMS Opt-in and Communication Details

Consent to Receive SMS: By providing your mobile phone number, you explicitly consent to receive text messages from Golden Care Medical regarding appointments, healthcare reminders, and account updates.

Frequency: Message frequency varies based on your appointment activity and interaction with our services.

Standard Rates Apply: Message and data rates may apply depending on your mobile carrier plan.

Opt-Out (STOP): You can opt-out of receiving SMS messages at any time by replying STOP to any message we send. After you send "STOP," we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

Help (HELP): If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at the contact information provided below.

4. Cookie & Tracking Practices

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Cookie Type	Purpose	Duration
Essential Cookies	Necessary for the website to function properly. These include cookies that allow you to log into secure areas of our site.	Session / Persistent
Analytics Cookies	Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).	Up to 2 years
Marketing Cookies	Used to track visitors across websites to display ads that are relevant and engaging for the individual user.	Up to 1 year
Functional Cookies	Enable the website to provide enhanced functionality and personalization, such as remembering your preferences.	Persistent

5. Data Security and Handling

We implement robust security measures to protect your personal information and PHI from unauthorized access, alteration, disclosure, or destruction. Our protocols include:

Encryption of data in transit (SSL/TLS) and at rest.
Strict access controls and authentication mechanisms for staff.
Regular security audits and vulnerability assessments.
Physical security measures for our facilities and data centers.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Mobile Information Sharing Statement

Strict Privacy for Mobile Data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. User Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
Right to Opt-Out: You have the right to opt-out of the sale of your personal information (if applicable) and opt-out of marketing communications.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Regulatory Compliance

HIPAA Considerations

As a healthcare provider, we strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA). We maintain a separate Notice of Privacy Practices that describes how medical information about you may be used and disclosed and how you can get access to this information.

GDPR Compliance (For European Users)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Golden Care Medical aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data in accordance with the General Data Protection Regulation (GDPR).

CCPA Compliance (For California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

Children's Privacy

Our services are not intended for use by children under the age of 13 without parental consent. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with Personal Data, please contact us.

9. Additional Information

International Data Transfers

Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

Third-Party Links

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Golden Care Medical
Attn: Privacy Officer
Mailing Address: 3701 Lakeshore Drive, Ste 210, Wayzata, MN 55391
Email: [email protected]
Phone: (877) 521-7771